{"id":1775,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"http:\/\/localhost:8888\/test\/?page_id=545"},"modified":"2022-02-12T17:13:44","modified_gmt":"2022-02-12T17:13:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/tanshackuk.com\/shop\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_116034706\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"color:rgb(220, 153, 50);\">FREQUENTLY ASKED QUESTIONS<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n<h3>Please read our FAQ before getting in contact.<\/h3>\n<div class=\"accordion\">\n\t<div id=\"accordion-659216505\" class=\"accordion-item\">\n\t\t<a id=\"accordion-659216505-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-the-products-genuine?\" aria-expanded=\"false\" aria-controls=\"accordion-659216505-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are the products genuine?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-659216505-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-659216505-label\">\n\t\t\t\n<p>Yes, all of the products we sell are genuine.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-949814309\" class=\"accordion-item\">\n\t\t<a id=\"accordion-949814309-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-delivery-charges?\" aria-expanded=\"false\" aria-controls=\"accordion-949814309-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are there delivery charges?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-949814309-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-949814309-label\">\n\t\t\t\n<p>Next day delivery costs \u00a38 and must be ordered before 3pm. For 1st class signed delivery costs \u00a36. <br \/>There is no delivery charge if collected from our Bournemouth store in person.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1744286188\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1744286188-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-are-excepted?\" aria-expanded=\"false\" aria-controls=\"accordion-1744286188-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which payment methods are excepted?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1744286188-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1744286188-label\">\n\t\t\t\n<p>We accept payment via debit and credit card through Stripe payment gateways.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3372186474\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3372186474-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-will-delivery-take?\" aria-expanded=\"false\" aria-controls=\"accordion-3372186474-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long will delivery take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3372186474-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3372186474-label\">\n\t\t\t\n<p>Next day delivery ordered before 3pm will arrive next day (Monday-Friday). <br \/>If chosen 1st classed signed delivery will take 1-3 working days.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-450310770\" class=\"accordion-item\">\n\t\t<a id=\"accordion-450310770-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-the-website-secure-and-my-details-protected?\" aria-expanded=\"false\" aria-controls=\"accordion-450310770-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is the website secure and my details protected?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-450310770-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-450310770-label\">\n\t\t\t\n<p>Our shop is hosted on a secure server and we are fully GDPR compliant. We respect your data and <strong>do not<\/strong> share your details with any 3rd party.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2346827659\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2346827659-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-after-ordering?\" aria-expanded=\"false\" aria-controls=\"accordion-2346827659-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens after ordering?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2346827659-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2346827659-label\">\n\t\t\t\n<p>You will receive an email confirmation of your order. You can then sit back, relax and wait for your delivery or collect your order in person if selected at checkout.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-807469605\" class=\"accordion-item\">\n\t\t<a id=\"accordion-807469605-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-receive-an-invoice-after-ordering?\" aria-expanded=\"false\" aria-controls=\"accordion-807469605-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will I receive an invoice after ordering?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-807469605-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-807469605-label\">\n\t\t\t\n<p>You will receive an email confirmation containing a copy of your invoice.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-889986547\" class=\"accordion-item\">\n\t\t<a id=\"accordion-889986547-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-have-a-returns-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-889986547-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you have a returns policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-889986547-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-889986547-label\">\n\t\t\t\n<p>Please contact us for return queries to check your product conditions.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_116034706 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1775","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tanshackuk.com\/shop\/wp-json\/wp\/v2\/pages\/1775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tanshackuk.com\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tanshackuk.com\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tanshackuk.com\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tanshackuk.com\/shop\/wp-json\/wp\/v2\/comments?post=1775"}],"version-history":[{"count":2,"href":"https:\/\/tanshackuk.com\/shop\/wp-json\/wp\/v2\/pages\/1775\/revisions"}],"predecessor-version":[{"id":1815,"href":"https:\/\/tanshackuk.com\/shop\/wp-json\/wp\/v2\/pages\/1775\/revisions\/1815"}],"wp:attachment":[{"href":"https:\/\/tanshackuk.com\/shop\/wp-json\/wp\/v2\/media?parent=1775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}